User Guide

This guide is for the people who run Callora: platform operators and workspace administrators. It is task-oriented — how to sign in, manage tenants and workspaces, install and activate plugins, enable communication features, and keep the platform healthy day to day.

If you are building plugins, see the API Reference instead; this guide does not cover plugin development.

What Callora is

Callora is a domain-neutral .NET plugin platform. The host is a pure platform: authentication and RBAC, user and plugin management, a business-event bus, and dynamic plugin routing. Everything domain-specific — voice, dialing, call routing — lives in plugins. As an operator you spend most of your time in the admin shell served at /admin.

Sections

• Getting Started — first run: how the platform is started and reached, the bootstrap operator and password policy, signing in, and the admin shell layout with its workspace switcher.
• Administration — the admin shell in depth: RBAC (SuperAdmin vs. Admin), tenants, users and members, plugin install/activate, and system configuration.
• Workspaces & Surfaces — the three orthogonal axes (tenant / workspace / surface), creating workspaces, defining surfaces and their access modes, and per-workspace themes and branding.
• Flows — low-code automation: Rules and Flows, the call-routing use case, and where they are managed.
• Operations — day-2 concerns: background jobs, webhooks, monitoring and SLOs, and rate limiting.

A note on scope

Callora is under active development. Where a feature is planned but not yet fully implemented, this guide marks it with a Status note rather than describing behavior that does not exist yet.